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About Us » Our Phone Service

We have four lines to serve you. Three are for information and ordering with fully experienced personnel that often require up to 5 years to fully train. Therefore, we will only add new lines as we have the personnel to properly assist you. For that reason, from time to time you may not get  immediate assistance. If this occurs, you can either hold  (being assured that you will be the next to be served) or call back in a few minutes.

Note: All times listed are Pacific Standard Time. Be sure you convert your time to ours if in another time zone.

Our Location

Just off Taft (Ball Road) you will find the birthplace of the famous Berg quality parts. About 80% of all engine and transaxle developments that are in the industry today have originated here. 1725 North Lime houses our showroom, inventory, and some of Dee's memorabilia. 1721 North Lime houses our manufacturing, research, development and testing facility.

Phone 714/998-7500

Three Lines For Information &Part Numbers
Our 998-7500 number is on rotary with 998-7501. Fully experienced technical assistance and part numbers are available about all of our products on these lines. If you intend to place an order tell us so and be prepared to jot down the part number(s). Your questions will be answered; part numbers given and you may then be transferred to another employee to take your order, freeing up the technical person for another call.
Naturally, it is faster to place an order by part number, using our high-speed order line (you must have already looked up the part numbers, have a list and not need technical assistance). Please use the order line number if you want to place an order and know the part numbers already and have no technical questions.
High Speed Order Line

Phone 714/998-7502

Always use this number when you know the part numbers.

This line only rings in the main office. It is for ordering by part number, stock check or price check from 9 a.m. to 10:15 a.m., 10:30 a.m. to 12:00 p.m., 1:30 p.m. to 3:15 p.m., and 3:30 p.m. to 5:30 p.m. You must know the part numbers to get parts or prices on this line. When you know what you want by part number always use this number. If you call 714/998-7500 and do not need technical help you will normally be transferred to this order line.

Note: The person(s) answering this number cannot help you with technical information, part numbers, what works, or what fits what, and will not try to look it up for you, so do not ask. For this information call 714/998-7500, to speak with a qualified VW expert.

Totals, Records, Backorders Dial: 714-998-7502

This is also the line to call for invoice totals after your order has been shipped, to inquire about backorder(s), or to check on a previously placed order. This information can only be obtained from 9 a.m. to 10:15 a.m., 10:30 a.m. to 12:00 p.m., 1:30 p.m. to 3:15 p.m., and 3:30 p.m. to 5:30 p.m. This information is not available during lunchtime. The people on 714/998-7500 do not have this information and cannot help you.

Further, this is the office line that keeps your customer records. It is responsible for address changes, adding a `ship to' address, final invoice totals, shipping costs, and all record information. This information is also only available during the hours listed above. 714/998-7502 provides you with the fastest service when handling only the above items.

Fax Number: 714-998-7528

Note: All phone/FAX orders will be sent using Visa or MasterCard only. NO EXCEPTIONS.

 


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