When sending your parts for work, or exchange, you must include complete clear instructions explaining exactly what you want done. If there are inspections, which you want us to do (say so in your instructions). If you prefer to have someone else do additional work after you get the part back from us, please state that you know the work needs to be done and you will have it done elsewhere. If you are not sure about an item, say so! Tell us this is what you think you need. IN EVERY CASE, be completely specific and clear about what you want us to do. We WILL NOT try to guess what you have in mind. Parts received WITHOUT COMPLETE INSTRUCTIONS will be held until we have all of the proper information. If you wish us to call you about anything that is not clear, please say so in your instructions. Include phone numbers and times you can be reached and we will call you.
People that have called and asked about work will often send a note that states, "Do as per our phone conversation." It is impractical for anyone working here to remember every phone call. These shipments will be handled as though there is no note! If we cannot reach you by phone we will send you a card or letter, further delaying your work. Please send clear instructions with your parts.